Last Updated: July 21, 2026

At JOYAMORE DAIRY PRIVATE LIMITED, we are committed to delivering your wellness products safely, securely, and on time. Whether you order Shilajit, Testosterone Support Capsules, or other health and wellness supplements, we ensure that every order is packed with care and delivered efficiently across India.

Serviceable Locations :

We currently ship across most locations in India. Delivery availability depends on your pin code and courier partner serviceability. If your location is not serviceable, we will notify you promptly after your order is placed.

Order Processing :

• Orders are processed within 24–48 business hours after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Cash on Delivery (COD) orders may require confirmation before dispatch.

Estimated Delivery Time :

Estimated delivery timelines are:

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 3–6 business days
• Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, government restrictions, or other unforeseen circumstances.

Shipping Charges :

• Free Shipping is available on eligible orders, as displayed on our website.
• Standard shipping charges may apply for orders below the free shipping threshold.
• Any applicable shipping charges will be clearly shown during checkout before payment.

Order Tracking :

Once your order has been dispatched, you will receive a tracking link via SMS, Email, or WhatsApp (where applicable). You can use the tracking details to monitor the status of your shipment in real time.

Packaging :

All products are packed with utmost care using secure, tamper-evident packaging to maintain product quality and authenticity during transit. If you receive a package that appears damaged or tampered with, please contact our customer support immediately before opening the package.

Delivery Attempts :

Our courier partners will usually make multiple delivery attempts. If the delivery remains unsuccessful due to an incorrect address, the recipient being unavailable, or refusal to accept the package, the shipment may be returned to us. Re-shipping charges may apply in such cases.

Incorrect Shipping Information :

Customers are responsible for providing accurate shipping details, including complete address, contact number, and pin code. JOYAMORE DAIRY PRIVATE LIMITED shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Products :

If you receive a damaged package or any item is missing from your order, please contact us within 24 hours of delivery with clear photos or an unboxing video. We will investigate the issue and provide an appropriate resolution as per our Refund & Replacement Policy.

Delays Beyond Our Control :

Although we strive to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control, including:

• Natural disasters
• Heavy rainfall or adverse weather
• Transportation disruptions
• Government restrictions
• Courier operational delays
• High order volumes during promotional periods

We appreciate your patience and understanding in such situations.

Contact Us :

If you have any questions regarding shipping or your order, please contact us:

JOYAMORE DAIRY PRIVATE LIMITED

Email: support@joyamorewellness.com

Phone: +91 9403890489

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)