Return Policy

We are committed to delivering your order safely and on time across India.

Last Updated: July 21, 2026

At JOYAMORE DAIRY PRIVATE LIMITED, customer satisfaction is our priority. We strive to provide high-quality wellness supplements, including Shilajit, Testosterone Support Capsules, and other health products. Please read our Refund & Return Policy carefully before placing an order.

Returns :

Due to the nature of health and wellness supplements, we do not accept returns of products that have been opened, used, or whose safety seal has been broken.

You may request a return only if:

  • You received the wrong product.

  • The product was damaged during transit.

  • The product was missing from your order.

  • The product arrived with a broken or tampered safety seal.

  • The product is expired at the time of delivery.

Any return request must be made within 48 hours of receiving your order.

Return Eligibility :

To be eligible for a return or replacement:

  • The product must be unused and in its original packaging.

  • All seals, labels, and accessories must remain intact.

  • You must provide your Order ID along with clear photos or an unboxing video showing the issue.

Requests received without sufficient proof may not be eligible for approval.

Refund Policy :

Once your return request is reviewed and approved, the refund will be processed as follows:

  • Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days after approval.

  • Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer, UPI, or Store Credit, depending on the information provided by the customer.

Replacement Policy :

If you receive:

  • A damaged product

  • An incorrect product

  • A product with a broken seal

  • A manufacturing defect

we will arrange a replacement at no additional cost, subject to verification.

Non-Returnable Items :

For safety and hygiene reasons, the following items are not eligible for return or refund:

  • Opened or used supplements.

  • Products with a broken safety seal due to customer handling.

  • Products damaged due to improper storage or misuse after delivery.

  • Orders placed by mistake or due to a change of mind.

  • Products returned without original packaging.

  • Requests made after the eligible return period.

Cancellation Policy :

  • Orders can be cancelled only before they are dispatched.

  • Once an order has been shipped, it cannot be cancelled.

  • If a prepaid order is cancelled before dispatch, the full amount will be refunded to the original payment method.

How to Request a Return or Refund :

To request a return, replacement, or refund, please contact us with:

  • Your Order ID

  • Registered mobile number

  • Clear photos or an unboxing video of the product

  • A brief description of the issue

Our support team will review your request and respond as quickly as possible.

Contact Us :

JOYAMORE DAIRY PRIVATE LIMITED

Email: support@joyamorewellness.com

Phone: +91 9403890489

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

We are committed to resolving genuine concerns fairly and ensuring every customer has a smooth shopping experience with JOYAMORE DAIRY PRIVATE LIMITED.

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